Shipping policy

RAFAEL VOSS — SHIPPING POLICY

Last updated: September 2026

This Shipping Policy applies to physical orders placed through Rafael Voss, operated by Elevate Ridge LLC.

1. Order Processing

Orders are processed after successful payment authorization.

Most orders are prepared for shipment within 1 to 3 business days.

Processing times may be longer during periods of high demand, promotional events, holidays, product launches, or circumstances outside our reasonable control.

Business days do not include weekends or public holidays.

2. Delivery Estimates

Estimated delivery times may be shown during checkout, in your order confirmation, or in your shipment confirmation.

Delivery estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Transit time begins after an order has been processed and dispatched.

3. Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may depend on factors including destination, package size, order value, and available delivery method.

4. Tracking

Where tracking is available, shipment information will be provided after the order has been dispatched.

Tracking information may require time after shipment before the first carrier update appears.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping details carefully before completing your order.

If you discover an address error, contact contact@rafaelvoss.com as soon as possible.

We cannot guarantee that an address can be changed after fulfillment has begun.

Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted.

6. Delayed Shipments

Delivery may occasionally be delayed due to circumstances including:

- Transportation disruptions
- Severe weather
- Customs processing
- High seasonal volume
- Local delivery conditions
- Incorrect address information
- Events outside our reasonable control

If you have concerns regarding a delayed shipment, contact contact@rafaelvoss.com.

7. Lost or Damaged Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery location and contact the applicable delivery service where appropriate.

If an order arrives visibly damaged or appears to have been lost during delivery, contact contact@rafaelvoss.com promptly with your order number and relevant information.

We will review the matter and provide assistance where appropriate.

8. International Orders

International orders may be subject to import duties, customs charges, taxes, or fees imposed by the destination jurisdiction.

Unless otherwise stated during checkout, such charges may be the responsibility of the recipient.

Customs processing may also affect delivery times.

9. Order Changes or Cancellations

If you need to request an order change or cancellation, contact contact@rafaelvoss.com as soon as possible.

Once fulfillment or shipment has begun, we may no longer be able to modify or cancel the order.

10. Contact

For shipping assistance:

Email: contact@rafaelvoss.com

Elevate Ridge LLC
2659 W Sonora Ave
Tulare, CA 93274
United States