Refund policy

RAFAEL VOSS — RETURN AND REFUND POLICY

Last updated: September 2026

This Return and Refund Policy applies to purchases made from Rafael Voss, operated by Elevate Ridge LLC.

1. Return Eligibility

We want every Rafael Voss customer to be satisfied with their purchase.

Eligible physical products may be returned within 30 days of delivery.

To qualify for a return, the item must:

- Be unused, unworn, unwashed, and in its original condition
- Include all original tags, accessories, and packaging
- Show no signs of wear, alteration, damage, staining, washing, or misuse
- Be accompanied by proof of purchase

Items that do not meet these conditions may not qualify for a refund.

2. Requesting a Return

To request a return, contact:

contact@rafaelvoss.com

Please include:

- Your full name
- Order email
- Order number
- Product you wish to return
- Reason for the return

Please do not send a return without first contacting us and receiving return instructions.

3. Non-Returnable Items

The following items may not be eligible for return unless defective, damaged, or required by applicable law:

- Items marked final sale
- Used, worn, washed, altered, or damaged products
- Products missing original tags or packaging
- Personalized or customized items
- Gift cards
- Products that cannot be returned for hygiene reasons once opened or used

4. Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, contact contact@rafaelvoss.com as soon as possible after delivery.

Please include your order number and photographs showing the issue.

When confirmed, we will provide an appropriate resolution, which may include replacement, refund, or other available remedy.

5. Return Shipping

Unless the product is confirmed to be defective, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.

6. Refund Processing

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method.

After a refund has been issued, your financial institution may require additional time to post the funds to your account.

7. Membership Charges

Rafael Voss VIP Membership charges are subject to the Rafael Voss Subscription & Cancellation Policy.

Membership refund requests may be submitted within 14 days of the applicable membership billing date.

Membership refund requests are reviewed on a case-by-case basis.

8. Exchanges

Where available, customers seeking a different size or product should contact contact@rafaelvoss.com for assistance.

Availability of replacement items cannot be guaranteed.

9. Consumer Rights

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

10. Contact

For return or refund assistance:

Email: contact@rafaelvoss.com

Elevate Ridge LLC
2659 W Sonora Ave
Tulare, CA 93274
United States