Privacy policy
RAFAEL VOSS — PRIVACY POLICY
Last updated: September 2026
This Privacy Policy explains how Rafael Voss, operated by Elevate Ridge LLC, collects, uses, stores, and protects personal information when you visit our website, make a purchase, create an account, join our VIP Membership, or communicate with us.
1. Information We Collect
Depending on how you interact with Rafael Voss, we may collect information including:
- Name
- Billing and shipping address
- Email address
- Order and transaction information
- Customer account information
- Membership information
- Communications with customer support
- Device and browser information
- IP address
- Website activity and interaction data
- Marketing preferences
- Information necessary to prevent fraud and protect our website
Payment information may be processed securely through payment service providers. We do not require customers to provide complete payment card information directly to customer support.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments and refunds
- Provide order and shipping updates
- Manage customer accounts
- Operate the Rafael Voss VIP Membership
- Provide member-only access and benefits
- Respond to customer support requests
- Process returns and cancellations
- Prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Improve products, services, and customer experience
- Communicate important service or policy updates
- Send promotional communications where permitted
- Comply with applicable legal obligations
3. Service Providers
We may provide necessary personal information to service providers that assist us with functions such as:
- Payment processing
- Order fulfillment
- Shipping
- Website hosting
- Customer support
- Analytics
- Email communications
- Fraud prevention
- Membership administration
These providers receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.
4. Cookies and Similar Technologies
Rafael Voss may use cookies and similar technologies to:
- Keep the website functioning
- Remember customer preferences
- Maintain account sessions
- Analyze website performance
- Understand how visitors use the website
- Improve customer experience
- Support advertising and marketing activities where permitted
You may manage certain cookie preferences through your browser or available privacy controls.
5. Marketing Communications
Where permitted, we may send customers promotional emails regarding Rafael Voss products, collections, membership benefits, or special offers.
You may unsubscribe from promotional emails using the unsubscribe option included in those communications.
Transactional communications relating to orders, billing, account security, or membership administration may still be sent when necessary.
6. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business, accounting, fraud prevention, customer support, and legal requirements.
7. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
No online system can guarantee absolute security.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request information regarding how your data is used
- Object to or restrict certain processing
- Withdraw marketing consent
- Exercise additional privacy rights provided by applicable law
To submit a privacy request, contact:
contact@rafaelvoss.com
We may need to verify your identity before completing certain requests.
9. International Customers
If you access Rafael Voss from outside the United States, your information may be processed or stored in jurisdictions different from your country of residence.
Where required, appropriate measures are used to support lawful handling of personal information.
10. Children's Privacy
Rafael Voss is not intended for children who are not legally permitted to make online purchases or provide personal information without appropriate authorization.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on the Rafael Voss website with an updated revision date.
12. Contact
For privacy-related questions or requests:
Email: contact@rafaelvoss.com
Elevate Ridge LLC
2659 W Sonora Ave
Tulare, CA 93274
United States